kacino Privacy Policy

1 Who We Are and How to Contact Us

kacino is the operator of the online gambling platform available at kacino.onl. We are the data controller in respect of personal data collected through the platform. If you have any questions, concerns, or requests relating to this Privacy Policy or the way kacino handles your personal data, you may contact our privacy team by email at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

2 Personal Data We Collect

kacino collects personal data through several channels: directly from you when you register an account or contact support; automatically when you use the platform; and from third parties involved in identity verification or payment processing. The categories of personal data we collect include:

We do not knowingly collect sensitive personal data such as biometric data beyond that strictly required for identity verification, political opinions, or religious beliefs. If you believe we have inadvertently collected such data, please contact us immediately so we can correct the position.

3 How We Use Your Personal Data

kacino processes personal data for the following purposes and on the following legal bases:

• Account creation and management: To register your account, verify your identity, and maintain your account in accordance with our Terms & Conditions. This processing is necessary for the performance of our contract with you.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banking institutions. This processing is necessary for contractual performance and compliance with financial regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised access, and other security threats. This processing is in our legitimate interest and required by applicable law.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support services. This processing is based on our legitimate interest in providing effective support and our contractual obligations to you.
• Regulatory compliance: To meet our legal obligations under applicable anti-money-laundering, know-your-customer, and data protection requirements. This processing is required by law.
• Marketing communications: To send you promotional offers, bonus notifications, and tournament updates by email or in-platform messaging, where you have opted in to receive such communications. You may withdraw consent at any time by contacting support or updating your account communication preferences.
• Platform improvement: To analyse usage patterns, conduct product testing, and develop new features that improve the kacino experience for all players. This processing is based on our legitimate interest in operating and improving the platform.
• Responsible gaming: To monitor player behaviour for signs of problem gambling, apply self-exclusion requests, and enforce deposit or wagering limits set by players or required by our responsible gaming policy. This processing is in the vital interests of affected players and our legitimate interest in promoting safe gambling.

kacino will not use your personal data for any purpose that is incompatible with those listed above without first notifying you and, where required, obtaining your consent.

4 Cookies and Tracking Technologies

4.1 kacino uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and gather aggregated analytics about platform usage. Cookies are small text files placed on your device by your browser when you visit kacino.onl.

4.2 The main types of cookies we use are:

• Strictly necessary cookies: These are essential for the platform to function. They manage your login session, remember your language and region preferences, and protect against cross-site request forgery. You cannot opt out of these cookies without ceasing to use the platform.
• Analytics cookies: These help us understand how players navigate kacino, which games are most popular, and where technical issues arise. The data collected is aggregated and does not identify individual players. You may opt out by contacting support.
• Functionality cookies: These remember choices you make — such as notification preferences or game display settings — so you do not need to reconfigure them on each visit.
• Security cookies: These support our fraud detection and anti-bot systems by detecting unusual patterns of platform access.

4.3 Most browsers allow you to block, delete, or manage cookies through their settings. Please be aware that disabling strictly necessary cookies may prevent you from accessing some features of the kacino platform.

5 Sharing Your Personal Data

5.1 kacino shares personal data with third parties only where necessary and under strict controls. Categories of recipients include:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment partners receive the financial data necessary to process your transactions. Each partner operates under its own privacy framework and applicable Bangladeshi financial regulations.
• Identity verification providers: Third-party KYC services that assist kacino in verifying the identity and age of players. These providers process identity documents and biometric data solely for verification purposes and are prohibited from retaining or reusing that data.
• IT infrastructure providers: Cloud hosting, database management, and cybersecurity providers that store and protect kacino's platform data. These providers act as data processors under contractual obligations that restrict their use of your data.
• Customer support tools: Software platforms that enable our support team to manage tickets and live chat. Support data is accessible only to authorised kacino staff and the tool provider, under a confidentiality agreement.
• Regulatory and law-enforcement authorities: Where required by applicable law, court order, or regulatory direction, kacino may disclose personal data to government bodies or law-enforcement agencies in Bangladesh or other relevant jurisdictions.

5.2 kacino does not sell, rent, or trade your personal data to advertisers, data brokers, or any other commercial third parties. We do not share your data with affiliate marketers or lead-generation companies.

5.3 Where personal data is transferred to a third-party provider located outside Bangladesh, kacino takes reasonable steps to ensure that adequate data protection safeguards are in place, including contractual data protection clauses.

6 Data Retention

6.1 kacino retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and reporting obligations. As a general guide:

• Account data (identity, contact, financial) is retained for the duration of your active account and for a period of up to 5 years following account closure, in line with standard financial record-keeping requirements.
• Transaction records are retained for a minimum of 5 years from the date of the transaction to support regulatory compliance and dispute resolution.
• KYC and verification documents are retained for the period required by applicable anti-money-laundering regulations, which may extend beyond account closure.
• Customer support communications are retained for up to 3 years to assist with ongoing or future dispute resolution.
• Marketing preferences are retained until you withdraw consent or for up to 2 years following your last interaction with a kacino marketing communication, whichever is earlier.
• Technical and usage data is typically retained in identifiable form for up to 12 months, after which it is anonymised or deleted.

6.2 When personal data is no longer required, kacino applies secure deletion or anonymisation procedures so that the data cannot be recovered or linked back to an individual.

7 Your Privacy Rights

As a player using kacino from Bangladesh, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your full name and registered username so we can verify your identity before processing the request.

• Right of access: You may request a copy of the personal data kacino holds about you. We will provide this within a reasonable timeframe, typically within 30 calendar days.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update most contact and preference data directly within your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to our legal obligations to retain certain data.
• Right to restrict processing: You may request that we limit the way we use your personal data in certain circumstances, for example while the accuracy of the data is contested.
• Right to object: Where we process your personal data on the basis of legitimate interest (including for direct marketing), you have the right to object. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (for example, receipt of marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

kacino will not discriminate against you for exercising any of these rights. If you are dissatisfied with our response, you have the right to escalate your complaint to the relevant data protection authority.

8 Security Measures

8.1 kacino takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data fields (including payment credentials and identity document references) at rest within our databases;
• Role-based access controls ensuring that kacino staff can only access personal data required for their specific job functions;
• Regular security assessments, penetration testing, and vulnerability scanning of platform infrastructure;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Audit logging of access to sensitive data records, with alerts triggered by anomalous access patterns.

8.2 Despite these measures, no internet-based platform can guarantee absolute security. kacino encourages players to use strong, unique passwords for their accounts, to enable any available two-factor authentication options, and to contact support immediately if they suspect their account has been compromised.

8.3 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, kacino will notify affected individuals without undue delay and will take all reasonable steps to contain and remediate the breach.

9 Children and Minors

The kacino platform is strictly for adults aged 21 and above. kacino does not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has registered an account or provided personal data, we will close that account and delete the associated data promptly. If you believe a minor has registered on kacino, please notify us immediately at [email protected] so that we can take appropriate action.

10 Third-Party Links and Services

The kacino platform may contain references to or integrations with third-party services, including game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming, as well as payment infrastructure partners. When you interact with third-party game content or payment services, those providers may collect technical data about your session independently of kacino. kacino is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party services you use in connection with kacino.

11 Changes to This Privacy Policy

kacino may update this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will update the effective date at the top of this policy and, where appropriate, notify registered players by email or by a notice displayed on the platform. We encourage you to review this policy periodically so that you remain informed about how we handle your personal data. Your continued use of kacino following the posting of any updated version of this policy constitutes your acceptance of the revised terms.

12 Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a complaint about the way kacino has handled your personal data, please contact us by email at [email protected]. Please include your registered username and a clear description of your request or concern so our team can assist you as efficiently as possible. We will acknowledge all privacy-related contacts within 24 hours and aim to provide a full response within 30 calendar days.